Shipping policy

Effective Date: October 4, 2026

Thank you for shopping at Fancyan. This policy explains how we handle order processing, shipping, shipping fees, and shipping-related issues.

Shipping Destinations

We currently ship to Saudi Arabia, the United Arab Emirates, Oman, Bahrain, Qatar, and Kuwait. Available shipping destinations are subject to the shipping addresses that can be selected at checkout.

Shipping may not be available to certain remote areas, P.O. boxes, or special addresses, or may require additional delivery time and fees. We will contact you if your order is affected.

Order Processing Time

Orders are usually processed and dispatched within 3 business days after successful payment. Business days exclude weekends and applicable public holidays.

Shipping timelines for pre-order, customized, or out-of-stock items will be as stated on the product page or in notifications we send you. We will notify you promptly if your order is delayed.

Shipping Fees and Estimated Delivery Times

Available shipping methods and fees will be displayed at checkout. Fees depend on the shipping address, order weight, and selected shipping method.

Standard shipping: Estimated delivery within 15–20 business days after dispatch.

Free shipping: Orders of USD 100 or more qualify for free shipping.

These delivery times are estimates and are not guaranteed delivery dates. Customs inspections, public holidays, severe weather, or carrier service disruptions may cause delays.

Order Tracking

Once your order has been dispatched, we will send a shipping notification by email, including a tracking number or tracking link when tracking is available.

Tracking information may take 24 hours to update. If you are still unable to track your shipment after this time, please contact us at fancyan21@gmail.com.

Duties and Import Fees

Collected at checkout: Applicable duties and import taxes will be itemized and collected at checkout. If the carrier requests additional payment, please contact us first so we can verify the charges.

Shipping Addresses and Order Changes

Please check the recipient's name, shipping address, postal code, and contact phone number before completing payment.

Once an order has been dispatched, we may be unable to change the address or cancel delivery.

If a shipment is returned or requires redelivery due to an incorrect address, incomplete information, or no one being available to receive it, we will contact you to confirm the next steps and any actual costs that may apply.

Delays, Lost Shipments, or Transit Damage

If your order has not arrived within the estimated delivery timeframe, or if your items arrive damaged in transit, with missing items, or with other issues, please contact us at fancyan21@gmail.com with your order number, a description of the issue, and relevant photos, if applicable.

We will assist with carrier inquiries and arrange a replacement, refund, or another resolution based on the investigation results, applicable laws, and our refund policy. Please retain the items and their original packaging for verification.

If tracking shows that your parcel has been delivered but you have not received it, please first check any safe delivery locations and ask other household members or building management. If you still cannot locate the parcel, please contact us for assistance.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Store name: Fancyan
Customer service email: fancyan21@gmail.com
Customer service hours: Business days, 09:00–17:00 (Hong Kong time, excluding public holidays)

This policy does not affect your rights under applicable consumer protection laws.